Shipping & Delivery

SHIPPING POLICY

Casamorris shall use reasonable endeavours to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but Casamorris cannot guarantee any firm delivery time and Casamorris shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Casamorris.
Your Order will be delivered to you via the service of a courier service company of our choice. For order placed before 12 noon, please allow 14 working days for Peninsular Malaysia and 21 working days for East Malaysia including Labuan for processing from date of Casamorris confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by Casamorris.
Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.
Delivery Charges will be calculated in our website as you check out, based on the weight of the Order received.
No delivery services shall be available on Sunday & public holidays.
The Customer is to notify Casamorris immediately of a change to his delivery address and contact number.
Where Customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the Customer for a second delivery.
If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by Casamorris (including but not limited to the delivery cost and administrative charges).

Delivery Information

Affordable and Safe Delivery Straight To Your Home!

Learn More about Our Delivery Charges by Casamorris Truck ：

Delivery within Peninsular Malaysia

DESTINATION	5kg (RM)	30kg (RM)	60kg (RM)	100kg (RM)	120kg (RM)
Local (Selangor, Kuala Lumpur & Klang Valley)	24.00	68.00	117.00	183.00	216.00
Outstation ( Other than Selangor, Kuala Lumpur & Klang Valley Peninsular Malaysia)	28.00	78.00	137.00	216.00	256.00

Note: For order more than RM2000 Peninsular Malaysia free delivery, Sabah & Sarawak delivery charges based on actual courier service charge.

Delivery by truck is available for delivery on Monday-Saturday excluding public holiday.
Delivery on Sunday and public holidays can be arranged by emailing us at sales@casamorris.com.my after completing your online transaction. There will be a surcharge for delivery on Sunday and public holiday.
Our delivery will normally take around 10-14 working days depends on stock availability.
Our delivery team will contact you 1-3 working days prior to actual delivery date to schedule a delivery appointment.
On-site assembly of items delivered by trucks within Klang Valley is available and subject to surcharge on case- to-case basis.
Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home’s physical structure such as wall drilling and installation of pendant lighting.

OUTSTATION DELIVERY
Minimum purchase amount is required to proceed with the order for outstation delivery.

The outstation promotional delivery fee is fixed at the above rate for a single delivery.
Outstation promotional delivery rate above is NOT applicable to islands without linked bridge. It will be quoted on case-to-case basis.
For the promotional delivery rate above, delivery date is subjected to Casamorris truck’s schedule. We will deliver within the stated time frame above. The delivery date will be determined by Casamorris delivery team and we will inform customer at least 2-5 working days prior to actual delivery date.
Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
For customer who would like to pick a special delivery date or with special requests, the delivery fee will be charged with a different rate on case-to-case basis. Below rates are for single trip only, additional charges apply for additional trips. Kindly email to sales@casamorris.com.my for the special delivery request.

East Malaysia

DESTINATION	5kg (RM)	30kg (RM)	60kg (RM)	100kg (RM)	120kg (RM)
Sabah, Sarawak & Labuan	101.00	516.00	1011.00	1669.00	1998.00

Delivery charges by courier services will be calculated based on total weight.
Order will be processed and dispatched from Casamorris warehouse around 10-14 working days and subject to item(s) availability.
Our delivery team will provide you with a courier tracking number for tracking purposes once your order is ready to be picked up by the courier company.
Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
Made to order item(s) and custom-made item(s) will have a longer dispatch time.
Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
Expected to receive around 14-21 working days from the purchasing date for item(s) in stock.
Made to order/custom-made item(s) will have a longer expected time to receive.

Learn More About Our Delivery Time

Items in stock: 10-14 working days (Peninsular Malaysia). 14-21 working days for East Malaysia.
Items that are out of stock: Please email or call us for assistance.
Made to order items: 5-6 weeks
Custom-made items: 8-16 weeks, depends on the item.
For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at sales@casamorris.com.my .

Staircase charge:

If our delivery team is unable to proceed with the delivery via elevators (e.g. furniture is unable to fit into the elevator or a working elevator is unavailable), additional charges per item will be applicable as follows:
RM30 per item per non lift-accessible storey.
To be paid directly to the delivery team in cash before commencement.
Fees also apply to stairs within landed properties.

What Are Custom-made Items?

At Casamorris, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to order. Such items under the pre-order programme may be customised to your preference.

Fee on Last Minute Change of Delivery Time / Delivery Address

Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
Any last minute delivery date/address change that is made 2 working days before the delivery date will be subjected to a fee. The fee will be charged for rebooking the transporter fee of RM250 regardless of the order purchase amount.

Self-Collection Information：
Self-Collection At Warehouse

Once we receive your order, our warehouse delivery team will contact customers via call/WhatsApp within 3 working days to make an appointment for your self-collection date.
At least 2 working days prior to the self-collection date needed for our warehouse to prepare and ready your ordered item(s).
Made to order item(s) and pre-order item(s) will have a longer self-collection period.
Time Frame for Self-collection at Warehouse:

Casamorry Home Décor Sdn Bhd ( 437967-T )

No 7, Jalan KPB 18, Balakong Industrial Park, Seri Kembangan, 43300 Selangor Darul Ehsan, Malaysia.

Monday – Saturday:

1) Morning Session: 10.00am –12.30pm
2) Afternoon Session: 2.00pm – 5.00 pm (exclude public holiday)
Customers to bring the proof of the Sales Order upon self-collection.
Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).